Please read the following terms and conditions before making a booking
"The Company" refers to the ShapShap Travel Group and/ or the operators working with the ShapShap Travel Group.
"The client" refers to you, the person reading this and/ or you the person who is making a booking.
PASSPORTS, VISAS AND OTHER TRAVEL DOCUMENTS
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited. The Company cannot be held liable for any consequences, damages or claims if the client prior to commencement of the tour/ trek/ climb does not correctly attend to the client’s documentation and related matters.
The client's passport has to have enough open pages for all the visas that are needed for each tour/ trek/ climb. If the client doesn't have enough open pages in his/ her passport, the client might not be able to enter a country and the client might be sent back to his/ her country of residence. Any costs incurred as a result hereof will be at the expense of the client. The client's passport has to be valid for at least six (6) more months after the tour/ trek/ climb ends.
The name provided in the booking form should be exactly the same as in the client's passport. The client is solely responsible for the correct name provided. The Company will in no way be held liable for any consequences arising from incorrect information provided.
Comprehensive travel and cancellation insurance is mandatory on all tours/ treks/ climbs. It is the client’s responsibility to ensure that he/ she has this insurance in place and the required paperwork to prove such before embarking on the tour/ trek/ climb. Any resulting consequence of not having this paperwork is the sole responsibility of the client. In addition to travel insurance, helicopter rescue insurance is mandatory when trekking/ climbing in the Himalayas.
All baggage and personal effects are at all times the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. Clients are entitled to one bag of not more than 20 kg and a daypack. Should the client require a larger baggage allowance, this can be arranged at the discretion of the Company and on payment of a fee that the Company may levy. The Company retains the right to refuse excess baggage. In the case of the Kilimanjaro climb and Everest Base Camp Trek, the maximum weight is limited to a maximum of 15 kg and a daypack.
The client accepts that all tours/ treks/ climbs are of an adventurous nature and involve an element of personal risk. The Company shall not be held liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemniﬁes and holds the Company, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
The client accepts that to participate in the tour/ trek/ climb requires a measure of physical ﬁtness and health and it is the client’s obligation to ensure that they are medically ﬁt to embark on the tour/ trek/ climb. The Company may however require a medical certificate or doctor’s letter in respect of all clients over age 65, conﬁrming that they are medically ﬁt to undertake the tour/ trek/ climb.
It is important that the client confirms whether or not he/ she needs any vaccinations or prophylactics before the start of the tour/ trek/ climb. The Company suggests that the client speaks to his/ her doctor or pharmacist about the tour/ trek/ climb and the areas that he/ she will visit. It is also not possible for the Company to judge whether a tour/ trek/ climb will suit any client's current medical condition. The Company suggests that the client speaks to his/ her doctor before the tour/ trek/ climb.
AUTHORITY DURING A TOUR/ TREK/ CLIMB
The decisions of the tour/ trek/ climb leader during a tour/ trek/ climb shall at all times be ﬁnal and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited. Should the client be in any contravention of the above or the client is a nuisance to the group the driver/ guide may order the client to leave the tour/ trek/ climb without any claim to a refund. The client shall be obliged to make their way home at their own expense.
The Company reserves the right to use any photographs and videos made by the Company and its staff during tours/ treks/ climbs for use in marketing or any other advertising material and the client hereby gives consent of such photographs and videos to be used. The Company will retain copyright over such material. The Company also reserves the right to use photographs and videos sent to the company by the client as marketing or any other advertising material and it may be used in our guestbook or photo gallery.
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour/ trek/ climb. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
TRAVEL WITH AN OPEN MIND
All countries are different from what the client might be used to, but that is probably one of the reasons why the client is going there. The client will experience a different world and the client will be out of his/ her comfort zone. That means the client will be in contact with different customs and cultures and different mentalities. That is part of the reason and the appeal of why the client is going on a tour/ trek/ climb. The client has to keep in mind that something might happen on tour/ trek/ climb that is not planned for. Some things are just different than at home. Meals, hotels, vehicles and infrastructures differ from country to country and where the client comes from and what the client is used to.
CHANGES BY THE COMPANY
We, the ShapShap Travel Group (travel agents) sell tours/ treks/ climb, which are organised by operators. These tours/ treks/ climbs have an adventurous nature. It is possible that some unforeseen changes might have to be made during a tour/ trek/ climb. Different routes might be taken or overnights at camps or lodges might change due to certain unforeseen circumstances.
Each tour/ trek/ climb has a minimum and maximum number of participants. In the unlikely event that the minimum number of participants are not met, the client will be informed by the Company at least 21 days before the start of the tour/ trek/ climb. In this case the client will receive a full refund of the payments made to the Company by the client.
TRAVELLING BY YOURSELF
If the client is travelling by him/ herself, the client will share a room or tent with another person of the same sex as far as possible. If the client wants to be assured of his/ her own room or tent, the client can pay the single supplement and the Company will as far as possible supply the client with his/ her own tent or room. This information can be found in the tour/ trek/ climb description. Please note: the Single Supplement is compulsory when the client is travelling alone on one of the accommodated group tours, climbing Kilimanjaro or the Mount Everest Base Camp Trek.
DETAILED TOUR/ TREK/ CLIMB DESCRIPTION
On this site the client will find practical information and a detailed day to day description of each tour/ trek/ climb. Please read this important information carefully, since it forms part of the terms and conditions. This information will not be sent to the client automatically. If the client does not have access to the internet, the Company could, on request, send all this information to the client via mail.
PAYMENT AND INVOICE
After the Company has received the client's booking form the client will receive an invoice as soon as possible where the client will find the payment details for the Company. To secure a place on the tour/ trek/ climb of the client's choice, the payment of the invoice has to be done in full within 7 days after the Company sent the invoice. Once the payment has been received, the client will be sent a receipt or a travel voucher which will serve as the client's confirmation. Check the receipt or voucher for names and number of participants. When booking a tour/ trek/ climb less than 30 days before the start of a tour/ trek/ climb, payments have to be made in full within 48 hours after receiving an invoice.
The Company reserves the right to adjust the price of each tour/ trek/ climb. This may be caused by fluctuations in currency, fuel prices, VAT or the likes.
INFORMATION BEFORE DEPARTURE
After the client's confirmation of the tour/ trek/ climb the Company will inform the client of any more details about the tour/ trek/ climb via e- mail. Please always include an e- mail address. If the client doesn't have an e- mail address the Company could send the information by mail. In this case the client has to provide a mailing address.
In the case of a booking cancellation by the client, the Company shall retain 25% of the total payment made to the Company. If a booking is cancelled less than twenty-eight (28) days prior to the tour/ trek/ climb departure date, then the client is subject to a cancellation fee as follows:
28 - 15 days - 50% of total payment made to the Company,
14 - 07 days - 75% of total payment made to the Company,
06 - 00 days - 100% of total payment made to the Company.
Any client joining a tour/ trek/ climb after the departure date, or not at all, or leaving before the completion of the tour/ trek/ climb for any reason whatsoever, is not entitled to any refunds whatsoever from the Company, or entitled to claim any costs for any added expenses. Tours/ treks/ climbs can be subject to a minimum booking. If that number is not obtained, the Company reserves the right to cancel the tour/ trek/ climb. A refund of the payment made to the Company by the client would then be payable. The Company reserves the right to cancel any tour/ trek/ climb at its sole and absolute discretion, without prior notiﬁcation in instances where this is unavoidable. However, in this instance the Company agrees to refund the total payment made to the Company by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company.
This site is created, maintained and controlled in the Netherlands and as such, the laws of the Netherlands and the jurisdiction of the Dutch court govern this user agreement and the use or inability to use this site.