By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.
What is considered personal information and why would it be collected?
The ShapShap Travel Group collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request. The ShapShap Travel Group directly collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you:
- Full name, address, phone number, e-mail address
- Date of birth
- Payment information
- nutrition preferences, (if you would like to provide this information)
- Necessary medical information (if you would like to provide this information)
- Details about the booked tour
- Insurance company name and insurance policy number
The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, if you elect to subscribe to our newsletter.
How is my personal information used or disclosed?
The ShapShap Travel Group uses this personal information to provide the services and/ or products you have requested, or to provide you with information about those services or the ShapShap Travel Group. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/ or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services.
- Inform you about our products and services, or those of our partners that we believe may be of interest to you.
- Provide ongoing service and support, including resolution of any issues with the services or products you request.
- To ensure the safety and security of our passengers and products.
- Carry out internal accounting and administration of our business.
- Comply with laws, regulations, immigrations requirements, and the like.
The ShapShap Travel Group may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by the ShapShap Travel Group, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a flight from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.
How is your Personal Information protected?
The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through The ShapShap Travel Group or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
With whom do we share your personal information?
Third Party Partners and Suppliers:
The ShapShap Travel Group will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world - you can reasonably expect your personal information to be shared with organizations we work with in the countries you are travelling to, and in some cases, to the country of the head office of such third party partner supplier.
The ShapShap Travel Group will only send you newsletters if you have opted in to receive them. You can subscribe to receive such newsletters on our website via the contact form.
If you are subscribed to our promotional emails, you can unsubscribe from these at any time using the Unsubscribe link in the bottom of each email.
The ShapShap Travel Group retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. The ShapShap Travel Group deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
If you have any complaints about The ShapShap Travel Group' collection, use, disclosure, or dealing with your Personal Information, if you believe that The ShapShap Travel Group' is in violation of or have any questions about The ShapShap Travel Group compliance with applicable privacy legislation in relation to your Personal Information, please send an e-mail (as listed below) to The ShapShap Travel Group.
The ShapShap Travel Group takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the Privacy Officer will review your complaint within 4 weeks and will provide a written response to the return address indicated in the complaint.
The company listed below is responsible for processing information with regards to the General Data Protection Regulation:
Company name: ShapShap Travel Group
Address: Jacob van den Eyndestraat 61, 2274 XA, Voorburg, the Netherlands
E-mail: info @ Shap Shap Travel . com
Phone number: +31-70- 888 9519
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